FAQ

There is no charge for a home assessment. Our knowledgeable staff will come to your home and review your needs.

Our staff are fully WETT ​and gas certified to review your current equipment and make recommendations to fulfill your new requirements. Call our Sales Department at 1-800-361-6012 or email Carol Ann or Melinda.

Yes, there is a charge for a service inspection. Charges vary according to equipment type and level of required inspection. You can also book your service inspection by calling 1-800-361-6012 or email Carol Ann or Melinda.

Floating firebox and catalytic technology makes the difference. Up to 60% less wood is burned when the fire smoke is completely burned inside the stove. Also the heat is more even throughout the day and time between loading is extended.

Expert advice, safe installations, MUCH higher efficiency, longer warranties and MUCH longer product life.

It rarely occurs to people that an exterior chimney might be a series of problems waiting to happen – especially on newer, well sealed homes. Your chimney is the engine of your system and a poorly designed chimney will result in a system that has a whole list of deficiencies.In short – an interior chimney is warmed by the envelope of the building and the resulting warmer stack temperature means better draft, systems that light easier and a definite aesthetic improvement from the chimney up the outside of the building. This topic is so important to wood burning that our friend John over at Woodheat.org has dedicated an entire section to it! Please click here for a well written article about the benefits of a well designed chimney system.

Woodheat.org has a vast amount of information about wood heat to help you make a decision. Then you can get in touch with us to help you put it all together.