FAQ

Is there a charge for a home assessment?


There is no charge for a home assessment. Our knowledgeable staff will come to your home and review your needs.




How do I know which fireplace or stove is appropriate for our home?


Our staff are fully WETT ​and gas certified to review your current equipment and make recommendations to fulfill your new requirements. Call our Sales Department at 1-800-361-6012 or email Carol Ann or Melinda.




How do I book a service inspection? Is there a charge?


Yes, there is a charge for a service inspection. Charges vary according to equipment type and level of required inspection. You can also book your service inspection by calling 1-800-361-6012 or email Carol Ann or Melinda.




What makes Ember's wood heat products so efficient?


Floating firebox and catalytic technology makes the difference. Up to 60% less wood is burned when the fire smoke is completely burned inside the stove. Also the heat is more even throughout the day and time between loading is extended.




Why should I shop at a Hearth Shop for my fireplace, insert or stove instead of hardware store?


Expert advice, safe installations, MUCH higher efficiency, longer warranties and MUCH longer product life.




Why would I want to put a chimney up inside through house?


It rarely occurs to people that an exterior chimney might be a series of problems waiting to happen – especially on newer, well sealed homes. Your chimney is the engine of your system and a poorly designed chimney will result in a system that has a whole list of deficiencies.In short – an interior chimney is warmed by the envelope of the building and the resulting warmer stack temperature means better draft, systems that light easier and a definite aesthetic improvement from the chimney up the outside of the building. This topic is so important to wood burning that our friend John over at Woodheat.org has dedicated an entire section to it! Please click here for a well written article about the benefits of a well designed chimney system.




Where can I read more about wood heat?


Woodheat.org has a vast amount of information about wood heat to help you make a decision. Then you can get in touch with us to help you put it all together.





63 North Street, Perth, Ontario

Phone: 613-264-0878

Toll Free: 1-800-361-6012

Showroom Hours

Tuesday: 9am to 5pm

Wednesday: 9am to 5om

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: 9am to 3pm

(Closed all long weekend Saturdays)

Sunday & Monday: Closed

Showroom Hours

Tuesday: 9am to 5pm

Wednesday: 9am to 5om

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: 9am to 2pm

(Closed all long weekend Saturdays)

Sunday & Monday: Closed

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